Terms and Conditions

Lanzo Valleys Tourist Operators Consortium

Last updated: 14 May 2026

Preamble

These Terms of Use (hereinafter the “Terms”) govern access to and use of the web portal of the Lanzo Valleys Tourist Operators Consortium (hereinafter the “Portal”), available at turismovallidilanzo.it. Access to the Portal implies full acceptance of these Terms. Users are therefore invited to read them carefully before proceeding with navigation.

These Terms apply to all users of the Portal, whether private consumers or professional operators. Where applicable, mandatory statutory provisions protecting consumers shall prevail over these Terms.

1. Identification of the Operator and Scope of Application

The Portal is managed by the Lanzo Valleys Tourist Operators Consortium (hereinafter the “Consortium” or the “Operator”), with its registered office at Fraz. Fé 2 – 10070 Ceres (TO), VAT No. IT08207460018, and can be contacted at the following details:

For the purposes of these Terms, the following definitions apply:

  • “User”: any natural or legal person who accesses and browses the Portal;
  • “Consumer”: a User who is a natural person acting for purposes unrelated to any business, commercial, craft, or professional activity they may carry out;
  • “Professional” or “Business User”: a User acting in the course of their professional or business activity;
  • “Operator”: a third party (accommodation provider, tour guide, business operator, or other tourism-sector operator) whose data and content are published on the Portal.

2. Purpose and Nature of the Portal

The Portal is a tool for the promotion and communication of tourism in the Lanzo Valleys area. The content published is for informational and promotional purposes only and does not, under any circumstances, constitute a contractual offer, a binding proposal, or any form of intermediation in bookings or transactions between the User and the Operators featured on the Portal.

The Consortium is not a party to any contract that may be entered into between the User and individual Operators and shall not be liable for any obligations undertaken by them.

3. Limitation of Liability for Content

The Consortium undertakes to ensure the accuracy and updating of the content published on the Portal; however, it cannot guarantee its completeness, correctness, or timeliness at all times, also considering the dynamic nature of tourism-related information.

The Consortium shall not be liable for any inaccuracies, omissions, or failure to update content provided directly by the Operators. Each Operator submitting data, texts, images, or other materials for publication on the Portal declares and warrants that they hold the relevant rights or are duly authorized to distribute such content.

The Consortium shall not be held liable for any direct or indirect damages arising from the use of, or inability to use, the Portal, service interruptions, technical errors, or unauthorized access to its IT systems.

4. Maps and Geographical Data

Maps, geographical data, and routes available on the Portal are provided for guidance purposes only. The Consortium does not guarantee the accuracy, updating, or completeness of such information. Users are required to independently verify geographical data before undertaking hikes or travel within the area, including by relying on official signage and up-to-date cartography.

Any physical QR codes posted in the territory and linked to the Portal may be subject to physical alteration or replacement by unauthorised third parties. The Consortium shall not be liable for any damages arising from the scanning of tampered or counterfeit QR codes.

5. Intellectual Property and Database Protection

All content available on the Portal — including, by way of example but not limited to, texts, images, photographs, logos, graphics, videos, databases, and archives — is protected under applicable copyright law (Law No. 633/1941 and subsequent amendments) and intellectual property regulations.

Any reproduction, distribution, public communication, transformation, or commercial exploitation of the Portal’s content is prohibited without the prior written consent of the Consortium or the respective rights holders.

5.1 Prohibition of Text and Data Mining (TDM)

Pursuant to Articles 70-ter and 70-quater of Law No. 633/1941, as amended in implementation of Directive (EU) 2019/790, any Text and Data Mining (TDM) activity on the Portal’s content is expressly prohibited. TDM refers to the automated extraction of text and data for any purpose, including research, unless expressly authorised in writing by the Consortium.

The Consortium reserves the right to implement appropriate technological measures to prevent or hinder any unauthorised Text and Data Mining (TDM) activities.

5.2 Protection of Databases

It is also prohibited, pursuant to Legislative Decree No. 196/1996 on the legal protection of databases, to extract or reutilise substantial parts of the Portal’s content, including through repeated and systematic extraction of non-substantial parts, for the purpose of creating, enriching, or updating databases owned by the User or third parties.

6. User Obligations and Technological Prohibitions

The User undertakes to use the Portal in a lawful manner and in compliance with these Terms, applicable laws, and good internet practice. In particular, the following are prohibited:

  • the use of automated systems (such as bots, scrapers, or crawlers) to massively collect content or data from the Portal;
  • any activity capable of compromising the functioning, security, or integrity of the Portal’s IT systems;
  • the sending of unsolicited communications (spam), phishing attempts, or other forms of cyber fraud;
  • the automated collection of personal data of other users or operators featured on the Portal.

6.1 Prohibition of Use for Artificial Intelligence Systems

The use of the Portal’s content — including texts, images, structured or unstructured data — for the purposes of training, fine-tuning, validation, or development of artificial intelligence systems, large language models (LLMs), machine learning (ML) systems, or generative AI is expressly prohibited, regardless of whether the project is commercial or non-commercial.

7. Linking and Framing

7.1 Authorisation for Hyperlinking

The inclusion of hyperlinks to the Portal is freely permitted, without the need for prior notice or written authorisation from the Consortium. Such linking is authorised under the following conditions:

  • linking is permitted both to the Portal’s homepage and to its internal pages (deep linking), provided that the origin of the content and the Consortium’s ownership of the Portal are clearly identifiable to the User;
  • no use may be made of the Consortium’s trademarks, logos, or other distinctive signs without explicit written consent, except where strictly necessary to identify the destination of the link (e.g. the name of the website or portal);
  • no confusion shall be created for Users regarding the ownership of the Portal, the identity of the Consortium, or the existence of endorsements, sponsorships, or formal collaborations that do not in fact exist;
  • the referring website must not contain unlawful, discriminatory, offensive content, or any content that may damage the reputation of the Consortium or the territory represented.
  • The Consortium reserves the right to object to any linking should it consider that such linking is detrimental to its interests, the image of the territory, or in breach of these Terms.

7.2 Specific Prohibitions

The practice of framing — i.e., displaying pages or content of the Portal within frames or iframes belonging to third-party websites, in such a way as to conceal the source of the content, create confusion regarding the identity of the operator, or prevent the User from directly accessing the original Portal — is prohibited unless otherwise agreed in writing with the Consortium.

7.3 Revocation

The Consortium reserves the right to request the removal of any hyperlink at any time, should it consider that such link is detrimental to its interests, to the image of the Portal or the territory, or in breach of these Terms of Use. The removal request shall be communicated in writing to the third-party website operator and shall take effect immediately upon receipt of such communication.

8. Pre-Contractual Information and Disclaimer for Bookings

The information provided on the Portal regarding accommodation facilities, itineraries, tourism services, and local operators is supplied for informational and promotional purposes only. The Consortium does not provide binding pre-contractual information under the Consumer Code (Legislative Decree No. 206/2005) in relation to services offered by third parties.

Any booking, purchase, or agreement entered into by the User with an Operator takes place outside the Portal and under the sole responsibility of the contracting parties. The Consortium shall not be liable for the performance of any obligations undertaken by Operators towards Users.

9. Personal Data and Cookies

The processing of Users’ personal data when accessing and browsing the Portal is carried out in compliance with Regulation (EU) 2016/679 (GDPR) and Legislative Decree No. 196/2003 (Italian Privacy Code). For detailed information on the purposes, methods, and legal bases of the processing, Users are invited to consult the Privacy Policy available in the dedicated section of the Portal.

The Portal uses cookies and other tracking technologies to ensure the proper functioning of the website, analyse browsing traffic, and protect Users’ interactions. In particular, with regard to the contact form — the only interactive feature of the Portal — the Google reCAPTCHA service (Google LLC) is integrated, which uses security cookies to prevent automated submissions of unwanted messages (spam) and to ensure that communications are sent by human users. The use of Google reCAPTCHA involves the transmission of data to Google LLC servers, as detailed in the Cookie Policy.

The User may manage their cookie preferences at any time through the consent banner available on the Portal, which allows them to accept all cookies, reject them, or customise their choices on a granular basis by category. This mechanism complies with the Guidelines of the Italian Data Protection Authority of 10 June 2021 and Article 122 of the Legislative Decree. 196/2003. Consent is granted exclusively through a positive action by the User; mere browsing of the Portal shall in no case constitute a valid expression of consent.

For a complete description of the types of cookies used (technical and session cookies, third-party analytics cookies, security cookies, and social/profiling cookies), their duration, the third parties involved, and how to disable them via browser settings, Users are referred in full to the Cookie Policy, available in the dedicated section of the Portal and forming an integral part of the information documentation made available to Users.

10. Governing Law and Jurisdiction

These Terms are governed by Italian law.

For Users qualifying as Consumers under Legislative Decree No. 206/2005, territorial jurisdiction shall be determined based on the Consumer’s place of residence or elected domicile, in accordance with mandatory legal provisions.

For Users qualifying as Professionals or Business Users, any dispute relating to the interpretation, execution, or validity of these Terms shall be subject to the exclusive jurisdiction of the Court of Ivrea.

11. Amendments to the Terms of Use

The Consortium reserves the right to amend these Terms at any time, by publishing the updated version on the Portal together with the date of entry into force. The amendments shall become effective as of the date indicated in the updated version. Continued use of the Portal following the publication of such amendments shall constitute acceptance of the new Terms.

12. Reporting of Errors

To report errors, inaccuracies, or outdated content on the Portal, Users may contact the Consortium at the email address info@turismovallidilanzo.it. The Consortium undertakes to review the reports received and to carry out the necessary checks and corrections within a reasonable technical timeframe.

13. Notice and Takedown Procedure

This article governs the procedure for reporting unlawful content or content infringing third-party rights published on the Portal, in accordance with Regulation (EU) 2022/2065 (Digital Services Act — DSA), Legislative Decree No. 70/2003, and other applicable legislation.

13.1 Scope of Application and General Statement

Although the Consortium is not subject to a general obligation to monitor content published on the Portal, it acknowledges the need to provide an accessible and transparent mechanism for reporting content that is considered unlawful, defamatory, infringing intellectual property rights, or otherwise in violation of applicable law.

In accordance with Article 6 of Regulation (EU) 2022/2065, the Consortium shall act promptly to remove or disable access to any unlawful content of which it obtains actual knowledge, including through notices submitted by third parties.

13.2 Eligibility to Submit Reports

Any User or third party who believes that content published on the Portal — including texts, images, information relating to Operators, geographical data, or other materials — infringes their rights or is otherwise unlawful may submit a formal report. By way of example, reportable content includes:

  • content infringing intellectual property rights (copyright, trademarks, etc.);
  • defamatory, denigratory, or otherwise harmful content affecting honour and reputation;
  • false or seriously misleading information that causes harm to third parties;
  • content that violates personal data protection legislation;
  • any other unlawful content under Italian law or European Union law.

13.3 Methods and contact details for sending the report

The report must be sent to the Consortium via one of the following channels:

13.4 Content of the report

In accordance with Article 16, paragraph 2, of Regulation (EU) 2022/2065, to allow for a timely and accurate assessment, the report must contain the following elements:

  1. the reporting person’s identifying information (name, surname, or company name) and a contact address for communications (email address);
  2. a precise and unequivocal indication of the content deemed to be illegal, by indicating the URL of the page where the content can be found or, if this is not possible, a screenshot or other description that allows its location;
  3. the reason for the removal request, specifying the right believed to be violated or the illicit nature of the content (e.g., copyright infringement, defamatory content, unauthorized personal data, etc.);
  4. a statement that the information provided is, to the best of the reporting party’s knowledge, accurate and that the report is made in good faith.

Reports lacking the essential elements indicated in points 1, 2, and 3 may prevent the Consortium from proceeding with its investigation, without prejudice to the Consortium’s right to request additional information.

13.5 Procedure management and intervention times

Upon receipt of a report compliant with the requirements set out in Article 13.4, the Consortium:

  • will send confirmation of receipt of the report to the reporter;
  • will proceed with a timely, diligent and objective assessment of the merits of the request, without unduly prejudicing the rights of the Operators or third parties involved;
  • if the violation is evident, it will remove the content or disable access to it within a timeframe appropriate to the complexity of the case;
  • will communicate the outcome of its assessment to the reporting party and, where possible and appropriate, to the Operator or the party that provided the reported content, in accordance with the provisions of Article 17 of Regulation (EU) 2022/2065.

The Consortium reserves the right not to follow up on reports that are manifestly unfounded, abusive, or submitted in bad faith.

13.6 Special provisions for copyright infringements

For reports of copyright infringement on electronic communications networks, the User or the rights holder may also contact the Italian Communications Regulatory Authority (AGCOM) according to the procedure established by AGCOM Resolution No. 680/13/CONS and subsequent amendments. The Consortium undertakes to cooperate with the Authority and implement the measures adopted, also availing itself of the right of spontaneous adjustment provided for in Article 7, paragraph 2, of the same Regulation.

13.7 Processing of personal data within the procedure

The personal data provided as part of the reporting and removal procedure will be processed by the Consortium exclusively for the purposes of managing the report and to comply with legal obligations, in accordance with the Privacy Policy available on the Portal.

Final Provisions

These Terms of Use replace all previous versions in their entirety and are effective as of May 14, 2026.

If one or more provisions of these Terms are invalid or unenforceable in whole or in part, the validity of the remaining provisions shall not be affected.

Consorzio Operatori Turistici Valli di Lanzo
Version effective from May 14, 2026

To personalize your experience on our website we use our own and third-party cookies (which do not depend on us and could lead to the profiling of the user’s choices). For additional info, including how to remove/refuse cookies, please see our privacy policy.